Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Customers are responsible for return shipping charges in both directions; these will be deducted from the refund amount.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be in the same condition as received — unused, with original tags and packaging intact.
  2. You must provide a receipt or proof of purchase.
  3. Spare parts are non-returnable. All spare parts (connectors, sockets, cables, charging accessories, and similar items) are sold on a final-sale basis and cannot be returned or exchanged. For all other products, please check the individual product page — a return option will be explicitly mentioned on the page if the product is eligible for return.
  4. Wrong connector or product selection by the customer is not eligible for return. Before dispatching your order, we request customers to share a photo of their existing charger or item. If a mismatch is identified, we will inform you before shipping. If you choose not to share the photo and later request a return due to an incorrect selection after delivery, such returns will not be accepted.

How to Start a Return

To initiate a return, please contact us via:

Once your return request is reviewed and approved from our end, we will share return instructions with you and arrange a pickup from your delivery address. Please do not dispatch the item before receiving return approval and instructions from us. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. In such cases, we will arrange a hassle-free return and no shipping charges will be deducted from your refund.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • All spare parts (connectors, sockets, cables, and similar accessories)
  • Gift cards
  • Any product explicitly marked as non-returnable on its product page
  • Products where a wrong selection was made by the customer (see Eligibility for Returns above)

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is approved and processed, you can place a separate order for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Online payments (UPI, card, net banking): Refund will be processed to your original payment method within 10 business days of approval.
  • COD (Cash on Delivery) orders: Refunds will be processed via bank transfer. We will request your UPI ID or bank account details to complete the transfer.
  • Partial COD orders: If you reject a Partial COD order at the time of delivery, the prepaid amount will first be applied toward courier charges incurred for delivery and return shipment. Any remaining balance after deducting these charges will be refunded to you. Please note that in most cases, courier charges on both sides fully offset the prepaid amount and no balance remains.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Cancellation Policy

You may cancel your order before it has been shipped. To request a cancellation, contact us immediately via:

If your cancellation request is received and confirmed before dispatch, any amount paid will be fully refunded to your original payment method within 10 business days.

Once an order has been shipped, cancellation is not possible. If you no longer wish to receive the order after it has been dispatched, you may either refuse delivery (which will be treated as an RTO — Return to Origin) or initiate a return after delivery as per the return policy above. Please note that shipping charges for RTO orders may be deducted from any refund due, in line with our return policy.